At the outset of the pandemic, telehealth went from under 5% of visits to almost 93%, maintaining high patient satisfaction. https://publichealth.jmir.org/2020/2/e19045/
Patients reported similar levels of satisfaction, understanding and acceptance of e-consults and in-person referrals. https://link.springer.com/article/10.1007/s11606-020-05703-7
Hospitalists and ID specialists reported high satisfaction with e-consults. https://academic.oup.com/ofid/article/7/1/ofaa003/5707687
E-consult fosters stronger relationships between primary care providers and specialists providing teaching in multiple areas of practice. https://journals.stfm.org/familymedicine/2019/july-august/liddy-2018-0484/
Dermatology e-consult demonstrated high patient satisfaction, provider efficiency and acceptance. https://journals.sagepub.com/doi/abs/10.1177/1357633X18799805
84% of referring providers agreed that gastroenterology e-consults promoted good patient care and were satisfied with the program. https://journals.sagepub.com/doi/abs/10.1177/1357633X18781189
The majority of e-consults demonstrate an improved care plan and are seen as educational for the primary care provider. https://journals.sagepub.com/doi/abs/10.1177/1357633X18784416
Guidance on how to implement econsults without adding provider frustration and professional burnout. https://jamanetwork.com/journals/jamainternalmedicine/article-abstract/2678458
Lessons learned include anticipating challenges with PCP expectations, workflow changes, and health IT adoption challenges. https://jamanetwork.com/journals/jamainternalmedicine/article-abstract/2678459
E-consult is a viable and timely way for PCPs to get much-needed psychiatric advice. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5910533/
E-referrals can improve access to care, clarity of questions, and improved PCP satisfaction. https://www.sciencedirect.com/science/article/pii/S2213076415300865?via%3Dihub
E-consult demonstrated provider notification of patient recommendations 63% of the time and nursing staff patient notification 37% of the time. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5354179/
Primary and specialty care providers reported usability but expressed concern about e-consult workload. https://medinform.jmir.org/2016/1/e6/
Specialists can use e-referral and e-consult to enhance specialty care delivery when the process is embraced by PCPs. https://pubmed.ncbi.nlm.nih.gov/26699344/
A systematic review and summary of the literature describing the use and effects of e-consults. https://pubmed.ncbi.nlm.nih.gov/25995331/